How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Stepsmark Roofing to be treated fairly and honestly. If something went wrong, tell us. This page explains how to raise a complaint and what to expect. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Stepsmark Roofing
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If Your Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, work, warranties and customer service. If there is a problem with work on your home, the usual first step is to take it up with the provider directly and keep a written record.

We still want to know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed from it. Please note that Stepsmark Roofing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@stepsmark.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt by email, usually within a few business days. We will then look into what happened, which may include speaking with the provider. After that, we will reply with what we found and any steps we are taking.

Still Unhappy?

If you are not satisfied with our reply, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed providers, your state's contractor licensing board may be able to help too.

Contact

Email: contact@stepsmark.garden